Shipping Policy

1. Shipping Time

The whole shipping process includes order processing and delivery transit.

Order Processing Time

For in-stock jewelry, we will arrange shipment within 7 business days after payment confirmed.For custom items, it usually takes 7-15 business days for production and arrangement.Once your package is dispatched, we will send the tracking number to your email so you can check the shipment status anytime.

Generally, orders under $300 are mostly in-stock items, and orders over $300 are mostly custom items. If you have special requests for delivery schedule, feel free to email us, we will try our best to accommodate your needs.

Transit Time

Actual delivery time depends on different countries, regions and local courier services, please refer to real-time logistics updates.

2. Shipping Fee

Enjoy free shipping on all orders over $99.A flat shipping fee of $15 will be applied to orders under $99.

3. Special Delivery Notice

Delivery Coverage

We deliver to the entire United States and most countries and regions worldwide.A few locations with shipping restrictions, local policy controls or remote undeliverable areas are temporarily unavailable. If your address cannot be shipped, we will contact you by email in a timely manner, arrange a full refund or help you change a valid delivery address for you.

Delivery Time Notice

Delivery time may vary due to different customs clearance progress, international flight schedules, local holidays and local delivery arrangements.If you need your order urgently, please contact us via email after checkout, we will try our best to prioritize your shipment.

International logistics may occasionally be affected by customs delays, flight adjustments and other uncontrollable situations. We sincerely appreciate your understanding. We will not take responsibility for shipping delays caused by such factors, and we will always actively track your package and assist you to resolve any unexpected logistics issues.

Contact Us

If you have any questions about orders, shipping or delivery, please feel free to reach out via email:info@elowanjewelry.com