Terms and Conditions

1. Agreement & Policy Updates

Welcome to the official website of ELOWAN JEWELRY. By browsing our website, creating an account, placing an order, completing payment, and using all website services, you confirm that you have fully read, understood, and agreed to abide by these complete Terms and Conditions. If you do not agree with any part of these terms, please stop using our website immediately.
We reserve the right to update, adjust, or revise these Terms and Conditions, Privacy Policy, Shipping Policy, and Return Policy at any time according to business and compliance requirements. All updated terms will take effect immediately once published on the website without individual notice to customers. Your continued shopping and use of the website after updates means you accept the latest terms. We recommend reviewing our policies regularly before placing orders.

2. Website Operation & Legal Compliance
This website is operated by ELOWAN JEWELRY, serving global international customers. All transactions, order fulfillment, and after-sales disputes follow standard cross-border e-commerce practices and international trade guidelines. All orders and services are governed by the policies published on this website, including these Terms, Shipping Policy, and Return & Refund Policy.

3. Intellectual Property Protection

  • All brand logos, trademarks, original texts, product photos, design layouts, banner images, and original jewelry designs on this website are the exclusive intellectual property of ELOWAN JEWELRY and are fully protected by international copyright and trademark laws.
  • No individual, store, or third party may copy, screenshot, steal images, reproduce designs, rewrite content, scrape website data, or use our materials for commercial purposes without our official written approval.
  •  Customers may only save images for personal shopping reference. Any unauthorized commercial use or imitation is strictly prohibited.

4. User Website Usage Rules

  • All users agree to use our website lawfully and respectfully, without posting harmful comments, false information, or illegal content.
  • Malicious ordering, fake transactions, coupon abuse, fraudulent chargebacks, and server attacks are strictly forbidden.
  •  If our system detects high-risk behavior, fraud, or suspicious activity, we reserve the right to cancel orders or restrict account access to protect platform security.

5. Product Inventory & Item Description

  • We update inventory daily to ensure all items are available for shipping. However, during peak seasons, temporary stock delays or material shortages may occasionally occur.
  •  If your item becomes unavailable after payment, we will contact you by email to offer alternative styles, waiting options, or a full refund with no extra fees.
  • All jewelry is handmade. Natural stones and lab-created stones may have slight texture differences. Monitor brightness and color settings may also cause minor color or size differences between photos and physical products. These small variations are normal and not considered product defects.
  • We reserve the right to adjust prices, update new styles, or discontinue old products without prior notice.

6. Pricing & System Error Policy

  • All displayed prices are final checkout prices for international customers. In rare cases of system errors or obvious incorrect pricing, we reserve the right to correct the price or cancel the order safely with a full refund.
  •  Any reference retail price shown on the page is only for market comparison and does not affect the actual checkout price.
  • Once payment is completed and the order is locked, unreasonable price bargaining or unexpected discount requests will not be accepted.

7. Order, Payment, Modification & Cancellation Rules

  •  We support secure international payment methods including major credit cards and PayPal with multi-currency settlement and full data encryption protection.
  •  Before your order ships, you may contact our customer service by email to modify your shipping name, address, phone number, size, or style for free.
  • Once an order is packed, dispatched, and handed over to international logistics, it cannot be stopped, modified, or canceled. All after-sales procedures will follow our official Return & Refund Policy.

8. Coupons, Promotions & Free Gifts

  •  All coupon codes and promotional activities have expiration dates. Expired coupons from third-party websites cannot be applied.
  • Discounts cannot be combined with other promotions. Clearance items, custom engraved items, and bundle sets are usually excluded from extra coupon discounts.
  • Free gifts are limited in stock. If the original gift is unavailable, we will replace it with another gift of equal value without separate notice.

9. Privacy Policy Priority

We highly protect your personal information, shipping address, contact details, and payment privacy. Please refer to our independent Privacy Policy page. If any conflict occurs between the Privacy Policy and these Terms and Conditions, these Terms shall prevail.

10. Third-Party Links Disclaimer

Our website may contain convenient third-party links for customer reference only. We do not control, operate, or guarantee the content of external websites. You access third-party links voluntarily and at your own personal risk.

11. Customer Reviews & Submissions

 By leaving reviews, photos, feedback, or sharing wearing experiences on our website, you automatically grant us gentle permission to use your content for store display and brand promotion without releasing your private information.

 Users may not post offensive, harmful, or illegal content. We reserve the right to hide inappropriate comments to maintain a friendly shopping environment.

12. General Disclaimer (Including Soft Spiritual Jewelry Disclaimer)

  • All jewelry is delicate accessories. Damage, tarnish, deformation, or breakage caused by daily collisions, friction, unauthorized resizing, wearing while bathing or using hot springs, improper storage, or self-cleaning is considered normal wear and user error. Such damage is not covered under our after-sales service, and we assume no responsibility for improper usage.
  • Customers are fully responsible for entering correct shipping addresses, postal codes, and contact numbers. We are not liable for lost, undelivered, or returned packages caused by incorrect customer information, and no free refund or reshipment will be provided in such cases.
  • International shipping may face uncontrollable factors such as flight adjustments, customs inspections, local holiday delays, or remote area transit slowdowns. We will actively track and assist with logistics issues, but we cannot be held responsible for unavoidable shipping delays.
  • Spiritual & Crystal Jewelry Gentle Disclaimer: All crystal, birthstone, and spiritual-themed jewelry in our store are designed purely as fashionable accessories, decorative ornaments, and cultural craft pieces. All descriptions related to energy balance, emotional comfort, spiritual well-being, positive blessings, and inner calm are warm cultural expressions and positive atmosphere sharing only. They serve purely for emotional enjoyment and daily wearing comfort. These items do not have medical functions and cannot replace professional medical treatment, diagnosis, psychological therapy, or healthcare services. Personal spiritual feelings and emotional experiences vary from person to person. We do not guarantee any spiritual or emotional effects and assume no responsibility for subjective expectations.

13. After-Sales Connection Statement

All returns, inspections, restocking fees, custom order limitations, and gift return rules follow our official Return & Refund Policy. These Terms serve as supplementary rules to ensure a smooth and pleasant shopping experience.

Contact Us
If you have any questions about these terms, orders, or after-sales support, please email us anytime:
info@elowanjewelry.com
Effective Date: April 30, 2026